How do I return an item?

Return Policy on all Add-A-Sphere® products

 

If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Call our dedicated customer service at 513-519-5040 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

 

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. “New and unused” means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

 

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 30% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order please call us before we ship the product as once it leaves the warehouse we have incurred our cost. We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail at or via telephone at 1-513-519-5040.

 

Note: Shipping charges cannot be refunded. Please allow us 10-14 days once we have received your return to process and credit your credit card.